Unopoint Sales
Lead And Opportunity Management

Vendor Management

Lead And Opportunity Management

Project Management

Lead And Opportunity Management

Logistic Tracker

UNOpoint Project Manager is comprehensive project management Tool that helps to Execute and Monitor Progress of a Multi Location Rollout Project! The tool empowers Project Management Executives and Project Managers with an integrated console to monitor and execute site readiness, material delivery installation, commissioning and the relevant documentation of the same. It is a cloud based solution with mobile application featuring GPS tracking and fencing.

This tool currently comprises of the following :

  • Multi Location Activity Scheduler
  • Multi Vendor Activity Schedule
  • Prerequisite Enabler
  • Logistic Tracker
  • Installation Progress Check List
  • Commissioning Verification Check List
  • Documentation Validator
  • Multi Level Status Tracker
  • RCA for Schedule Violation
  • Engineer/Technician availability Tracker
  • Claim/Expense Management
  • Mobile App for Live Field Engineer Activity Update
  • Communication Alert via Email/SMS/App Notification
  • Easy User Interface
  • Complete Web Enabled Solution
  • Integration with Service Manager for Post Installation Maintenance
  • Excel based batch updates for Project Scheduling/Logistics & Vendor Allocation
OPPORTUNITY MANAGEMENT

BENEFITS

  • Speed of Deployment *
  • Reduction of Communication Effort & Cost
  • Accountability for each person hence improved productivity
  • Reduction in resource & infrastructure
  • Ease to validate checklist compliance
  • Ease of availability of Status/Progress
  • Expense Tracker
MEETING TRACKER

REPORTS

  • UnoPoint has GUI-rich reports for its modules.
  • Call based grading of field engineers and performance reports based on the SLA achieved.
  • There are predefined sets of reports that help you evaluate the efficiency and productivity of your IT team, the load of requests handled by the team, the inventory distribution, and many more.
  • Reports are available in HTML,PDF & XLS format

UnoPoint Project Management Suite is completely Web Based software product

A simple yet comprehensive choice for best practices aligned project management processes.Reduce complexity and make project management, execution, change, asset, andrequest management a seamless integrated process.
Sales Process Cycle

This comprehensive suite includes :

Self Service Portal

  • Project Managers/Coordinators/Engineers/Technician/Management can log in to a web based portal to view/track progress of project. They can also access their existing tickets, find solutions in the Knowledge Base/Know Error Database (KEDB), and track the status of all their requests which were raised for spares/material and claims.

Service Level Agreement

  • Measuring Service Levels was never so easy. With the intuitive SLA management in UnoPoint, SLA’s can be configured within minutes based on different combinations (Critical Users, Location, Severity, Priority...). Escalation can be configured up-to four levels of hierarchy for proper actions against breached SLA’s.

Knowledge Base/Known Error Database (KEDB)

  • UnoPoint has flexible knowledge base with option to add unlimited KB articles and allows users to easily search the information. Article submission in KEDB is through the Problem Management Process as per ITIL guidelines.

Corporate Notifications

  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email. Acknowledgement mails can be configured to send mails according to settings.

Project Dashboards & Reports

  • Generate detailed dashboards of project execution status and the reasons for which the project executions are faster/slower than expected. With the variety of reporting functionalities, analyze your technician performance and take control over your assets & tickets.

Configuration Management Database(CMDB) / Asset Management

  • UnoPoint Service Desk has flexible knowledge base with option to add unlimited KB articles and allows users to easily search the information. Article submission in KEDB is through the Problem Management Process as per ITIL guidelines.

Contract Management

  • Manage Contracts with different vendors seamlessly and keep track of the expiry dates with automatic alert notifications for renewals.

AD & LDAP Integration

  • UnoPoint allows you to import users and their information’s from Active directory and LDAP with a simple easy to use interface. It also includes authentication and single sign-on for users without making any changes to schema of AD or LDAP.

SMS Integration

  • UnoPoint can be integrated with sms gateways for bi-directional sms transactions.Engineers can respond via sms cutting the need for phone based interactions and cost.SMS based reminders to engineers can be sent for better response and resolution management.

Android mobile support

  • UnoPoint android application helps engineers/technicians on field to send updates of ETA, ATA, Tech-Close & Resolutions instantaneously. It also allows the engineers/technicians tosend pictures/files to he server. The application enabled service provides coordinates of engineer/technician movements to he server for their Geo-position. The engineermovement can be seen on the web-portal.

Google Maps Integration

  • UnoPoint is integrated with Google maps to provide incident locations view and Theandroid application enabled service provides coordinates of engineer/technicianmovements to the server for their Geo-position. The engineer movement can be seen onthe web-portal. Assignment of ticket can also be done based on map-view*