Manage your Field Service Team Efficiently
Mobile App for Engineers, Reporting Managers & Customer enables operations with ease. Real-time information is available for management to know the exceptions and act on it.
Multiple logic available for assigning engineers to ticket. SLA's acheivement becomes possible with auto escalations on engineers/technicians not responding
Geo Fencing & Tracking
GPS Fencing enables you to confirm your engineer actual time of arrival. It can be used in critical sites where presence is important. GPS Tracking is available for tracking and auto claim functionality for reduced claim scrutiny and validations of travel
Document activities for team other than regular ticket calls with timesheet.
Reviewing performance is easy with the detailed and intuitive interface QuikAllot’s dashboard comes with. QuikAllot generates in-depth reports to help you monitor your business effectively.
Attendance management with GeoFencing capabilities for resident engineers/technician.
Digital Signatures for signing the ticket completion and installation certificates for validity of the end customer. Feature of sending the signed ticke with certificate format can also be configured in the system for quick documentation with customer invoicing.
Photo & PDF/Video/Document Capturing
With Pictures and Documents upload functionality you can assure your customers with proof of work. Selfie of engineers can be configured for visit confirmations. Document repositories available on demand assist the team for financial transactions.
Technicians receive push notifications regarding task details and can deal with the job at hand punctually.
Streamline your Workflow to Maximize Efficiency
Mail to Ticket
Tickets are created automatically from customer emails through email Integration. This offloads the pressure from desk team. Templates available for customizating and filtering customer emails.
Auto Ticket creation for PM based on scheduled defined in each assets makes sure you do not skip and get penalized from customer. Engineers can view PM tickets on their service visits to combine tickets and save cost for you.
Auto Operation Escalation
System will notify the respective reporting managers for violation of commitments from team to take proactive measures before SLA or Customer Satisfaction is affected.
Claim management linked with GPS gives you accurate claim amount. No more inflated or false claims. Configurable multi hierachy based approvals.
Customer Commercial Tracking(CCT) and Vendor Commercial Tracking(VCT) allows you to track billing to customer and payment to customer. Vendors are happy to work with you due to prompt payment and no disputes
Inventory management for spares and devices with serial no replacement tracking allows you complete control of inventory and customer assets which are serviced by you
Extensive, Thorough, End-To-End Business Management
Contracts linked with customer assets allow you to see which assets are supposed to be serviced. Auto Preventive Maintenance scheduled can be configured. You can also track the payments and Amount Receivables (AR) with Fund Flow Calendar
Readily available custom fields in different module gives you flexibility to fit the needs of your business. If you have some special needs do get in touch with our sales team for solutions.
We understand your needs to integrate with other tools to make your business perform better. We have many API's readily available for integration with various tools. If you have some special needs do get in touch with our sales team for solutions.
Customers can raise complaints with just a few clicks and have a technician dispatched to their location in no time! QuikAllot comes with a dedicated customer portal, to help users get their problems sorted swiftly.
Manage your field service management business efficiently by looking at dashboards meant to show you exception managmeent. Top management can have mobile dashboards only for the executive view and actions.
Important updates to team and customers can be sent over email and sms for quick updates and alerts. Reverse SMS gateway feature is available for special cases.